FAQ
What is the best method for heating a BayShore bag of bisque, chowder or soup?
HEATING INSTRUCTIONS:
Stove top: The best way to heat your frozen bag of bisque, chowder or soup is to place the unopened bag in rapidly boiling water for approximately 20 minutes or until internal temp reaches 165 degrees F. Stir bag in water occasionally with a pair of tongs to avoid sticking to the bottom of the pot. Carefully remove the bag from the boiling water using a pair of tongs. Cut the top of the bag open halfway and pour the contents into your serving bowl or crockpot (For best results, hold and serve at 150 degrees F). Remember…the contents will be very hot. Use caution to avoid spilling or splattering the soup to prevent burns.
The same applies to a refrigerated bag of soup – only heat it for 10 minutes rather than the 20 minutes recommended for frozen bags.
Do not microwave our bags of soup. Please follow the above boil-in-bag instructions.
Is the shrimp used in your Shrimp & Corn Chowder farm-raised or wild caught?
The shrimp used in our products is sourced globally from India, Indonesia, Thailand, United States, and Vietnam. We do not call out the specific fishing region on our packaging due to sourcing from multiple global geographies and the shrimp is used in multiple Blount items.
Is there sherry or alcohol in Bay Shore Lobster Bisque or Crab Bisque?
:No; however, you might choose to add a touch of sherry just before serving or offer a small glass on the side when serving.
Can I order Bay Shore bisques, chowders or soups online?
Yes, our Bay Shore bisques, chowders and soups can be ordered online through our partner, Goldbelly, at https://bayshorechowders.goldbelly.com or by calling Goldbelly directly at 888‐675‐6892. Bay Shore products are sold through Goldbelly in “Sampler Packs” of 6, 8 or 12 containers of bisque, chowder and soup.
How are your Bay Shore bisques, chowders and soups shipped?
We only ship on Monday, Tuesday and Wednesday to ensure your order arrives within 1-2 days of shipment. Products are shipped in insulated cooler boxes with dry ice to maintain proper temperature through delivery to your doorstep.
What do I do if my product arrives thawed but is still cold?
Product can be either put in the freezer for up to 9 months or you can refrigerate it for use within 5 days.
What do I do if my product arrives warm?
Please do not eat the product. Reach out to our Customer Care team by Live Chat on our website or calling 1-800-274-2526. We are available 9:00am - 10:00pm EST. We are ready to chat with you 8:00am – 10:00pm EST daily.
How do I get a refund for a product or shipment issue?
If for any reason, you are dissatisfied with any of our products, please contact us and we will either re-ship your order or issue a refund. Let us know how we can help you by reaching out to our Customer Care team by Live Chat on our website or calling 1-800-274-2526. We are ready to chat with you 8:00am – 10:00pm EST daily.